Refunds
The honest position: the portrait is delivered the moment you pay, so it cannot be returned. What follows is what we will do anyway, and what we will not.
We refund, without argument
Your portrait failed to generate, or arrived incomplete.
You were charged more than once for the same session.
You were charged and received nothing — for example the payment succeeded but the result never unlocked.
In any of these cases, write to hello@knownportrait.com within 14 days and we refund in full. You do not need to explain yourself.
We do not normally refund
The portrait worked and you did not like what it said. It is built from your own answers and it is sometimes uncomfortable — that is the product working, not failing.
You changed your mind after reading it.
Your statutory rights
At checkout you are asked to confirm that you want the portrait immediately and that you accept losing your 14-day right to cancel. If you did not tick that box, the portrait is not generated and your right to cancel stands.
None of this limits your rights if the product is faulty or is not as described. Those rights exist whatever this page says.
How long it takes
Refunds go back to the card you paid with, through Stripe. We start it within 3 working days of agreeing; your bank usually takes another 5 to 10.